Darshahosts Privacy Policy

Last Updated: May 22, 2025

At Darshahosts, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, store, protect, and share personal data in connection with our hosting services, website (www.darshahosts.com), and related operations. By using our services or visiting our website, you agree to the practices described in this policy. If you have any questions, please contact us at privacy@darshahosts.com.

1. Information We Collect

We collect information to provide, improve, and secure our hosting services. The types of information we collect include:

• Personal Information: When you sign up for our services, contact us, or interact with our website, we may collect personal details such as:
  • Name
  • Email address
  • Billing and payment information (e.g., credit card details, billing address)
  • Company or organization name
  • Phone number
  • Mailing address
• Account Information: Details related to your Darshahosts account, such as username, account preferences, and service usage data.
• Technical Information: When you visit our website or use our services, we may collect:
  • IP address
  • Browser type and version
  • Operating system
  • Device information
  • Website usage data (e.g., pages visited, time spent, referring URLs)
  • Server logs related to hosting services
• Customer Support Information: Information provided when you contact our support team, such as communication records, inquiries, or feedback.
• Payment Card Information: For clients using our services to process payment card transactions, we collect and process cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI-DSS). This data is securely handled and stored only as necessary to facilitate billing and service provision.

2. How We Collect Information

We collect information through:

• Direct Interactions: When you create an account, purchase services, submit forms, or contact us.
• Automated Technologies: Through cookies, server logs, and analytics tools (e.g., Google Analytics) on our website to track usage and improve user experience.
• Third Parties: From trusted partners, such as payment processors or service providers, who provide us with information necessary to deliver our services.

3. How We Use Your Information

We use your information to:

• Provide Services: Manage your account, deliver hosting services, process payments, and ensure service functionality.
• Ensure Security: Protect our systems and your data in compliance with PCI-DSS and other security standards, including monitoring for fraud or unauthorized access.
• Communicate: Respond to inquiries, provide customer support, and send service-related notifications (e.g., billing reminders, service updates).
• Improve Services: Analyze usage data to enhance our website, services, and customer experience.
• Marketing: With your consent, send promotional materials, newsletters, or updates about our services. You may opt out at any time.
• Legal Compliance: Fulfill legal or regulatory obligations, such as responding to lawful requests or ensuring compliance with applicable laws.

4. How We Share Your Information

We do not sell or rent your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors (e.g., payment processors, data centers, or analytics providers) who assist in delivering our services, subject to strict confidentiality agreements.
• PCI-DSS Compliance: With authorized entities, such as Qualified Security Assessors (QSAs), to verify our PCI-DSS compliance, under strict confidentiality terms.
• Legal Requirements: When required by law, regulation, or legal process (e.g., court orders, subpoenas) to protect Darshahosts, our clients, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a successor entity, with notice provided to you where required.

5. Data Security

We implement robust security measures to protect your personal information, including:

• Encryption of sensitive data (e.g., payment card information) in transit and at rest, in compliance with PCI-DSS.
• Regular security assessments and vulnerability scans.
• Access controls to limit data access to authorized personnel only.
• Secure hosting infrastructure with firewalls, intrusion detection, and monitoring systems.

While we strive to protect your data, no system is completely immune to risks. If you suspect unauthorized access to your account, please contact us immediately at security@darshahosts.com.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. For example:

• Account information is retained while your account is active and for a reasonable period thereafter to comply with legal or tax requirements.
• Payment card data is retained only as long as necessary for billing purposes, in accordance with PCI-DSS requirements.
• Usage data may be retained in anonymized form for analytics purposes.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request corrections to inaccurate or incomplete data.
• Deletion: Request deletion of your data, subject to legal or contractual obligations.
• Restriction: Request that we limit the processing of your data.
• Portability: Request your data in a structured, machine-readable format.
• Opt-Out: Opt out of marketing communications at any time by clicking “unsubscribe” in emails or contacting us.

To exercise these rights, please contact us at privacy@darshahosts.com. We will respond within the timeframes required by applicable law (e.g., 30 days for GDPR requests). Verification of your identity may be required to process your request.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze performance, and deliver personalized content. You can manage cookie preferences through your browser settings. For more details, please review our Cookie Policy.

9. International Data Transfers

Darshahosts operates globally, and your data may be processed or stored in countries outside your jurisdiction, including in data centers that comply with PCI-DSS and other security standards. We ensure that such transfers comply with applicable data protection laws, using safeguards like standard contractual clauses where required.

10. Third-Party Links

Our website may contain links to third-party sites. This Privacy Policy does not apply to those sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children’s Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. The updated policy will be posted on our website with the “Last Updated” date revised. We encourage you to review this policy periodically. If we make significant changes, we will notify you via email or a website notice, where required.

13. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or our data practices, please contact our Data Protection Officer at:

• Email: privacy@darshahosts.com
• Mailing Address: Darshahosts, TVH Agnitio Park, 141, Rajiv Gandhi Salai, Nehru Nagar, Perungudi, Chennai, Tamil Nadu 600096
• Phone: Your Phone Number

For PCI-DSS compliance inquiries or to request our Attestation of Compliance (AOC), please email compliance@darshahosts.com.

Thank you for trusting Darshahosts with your data. We are dedicated to protecting your privacy and delivering secure, reliable hosting services.